Let me make it clear about Frequently Asked Questions

Let me make it clear about Frequently Asked Questions

Why perhaps you have changed your title from Card One Banking to Card One cash?

You may have pointed out that we now have recently changed our title to Card One cash. We believe this will be more in-keeping with all the ongoing solutions we offer together with products which we are able to provide to you personally. You are able to continue using your Card that is existing one Prepaid Mastercard until it expires. As soon as it expires a brand new card one money Prepaid Mastercard should be granted.

The length of time does it decide to try switch your bank account?

That we provide your account will be fully switched in 7 working days if you use the Current Account Switch Service.

How do you switch my account to Card One cash?

Switching your account to Card One cash has not been easier using the Account Switch that is current provider. We are able to switch your entire debits that are direct standing requests and wages/benefits. To be able to switch your account give us a call on 0871 811 1881 (Calls price 11p per moment, as well as your phone organization’s access fee) and we also will switch this within the phone.

Does every thing to my account that is old get to my brand brand new account?

No, recurring payments, also called constant re re re payment authorities aren’t area of the guarantee. They are create making use of your debit card details, in place of your bank account quantity and kind rule, and therefore are frequently employed for telecoms bills, gym membership and pay day loan repayments. If you change to a Card One cash account, you’ll want to allow the ongoing businesses worried understand your card details.

What goes on to any debit card deals that i’ve expected my bank that is old to?

The present Account change provider must not interfere with this specific procedure and any debit card deals which you have actually asked your bank to cease should stay so after your switch.

Could I avoid my brand new account details being fond of a person who delivers one-off repayments to my old account?

You might be in a position to move your repayments to your bank that is new without re payments from your own old account, and you ought to talk about this requirement together with your new bank.

If you’re not a bank, exactly what are you?

We’re an Authorised Payment Institution (API), operating beneath direct lender payday loans in Nevada the Payment Services Regulations regulated and authorised by the FCA. The difference that is main an API and a bank is the fact that we have been perhaps perhaps perhaps not certified to utilize the client’s cash for almost any function such as for instance financing. There are various other key differences when considering a Bank plus an API, such as for instance various “Conduct of Business” and money adequacy guidelines.

Is my cash protected by the FSCS?

Card one money holds hardly any money in your present account in an account that is safeguarded our selected banking provider. Hardly any money on your own card is held in a safeguarded account held by the card providers (Fair re re re Payments restricted) selected banking provider.

We have a bad credit rating; may I nevertheless obtain a current account?

Yes, you’ll. You will get a card one cash account, no matter your credit rating. We do not make any credit checks*, we are able to help you produce a start that is fresh.

Could I apply online?

Yes, you can easily. Click on here to perform our application that is online kind. When you yourself have any issues, or need some assistance, please telephone 0844 257 2500 (Calls price 7p per moment, along with your phone business’s access cost.) plus one of our advisors will make suggestions through the procedure.

Could I get my salary/wages paid into my account straight?

Yes you are able to. It mightn’t be safer to get the wages compensated into the account, merely signal the pre printed wages mandate (enclosed in your welcome pack) and hand over to your manager or payroll division. This can imply that your wages, regardless if you are compensated daily, monthly or weekly are paid straight into your payment Account.

How can I withdraw money?

It is possible to withdraw money from many money devices (ATMs) that show the MasterCard recognition Mark with your card and PIN. There clearly was a maximum daily money withdrawal limitation of ВЈ450 from money devices (ATMs).

Additionally, it is feasible to withdraw money within the countertop at any high-street bank, as much as no more than ВЈ2,000 a day. To make use of this ongoing solution it is important to provide your card along with photo recognition.

You are able to get cash return from some stores whom provide this solution.

Just how much does the card one money present account price?

Just for ВЈ12.50 every month you obtain a completely handled present account that enables you to handle your money effortlessly and straight forward. You’ll get use of our account that is online access and usage of our account administration group who’re simply a call away. Additionally you have the added capability of a card one money Debit MasterCard, in order to make use of it to shop or withdraw cash at home or abroad. You can include a 2nd person to your account whenever you want for an extra ВЈ5 per month, the total amount is provided between both cards. If you will find inadequate funds in your payment Account to pay for a standing purchase that you’ve got put up, we are going to notify you by text 5 business days in advance. If you may still find inadequate funds to help make the re payment 2 trading days prior to it being due to be compensated, we’ll text you once more and notify you that individuals never have made the payment. If you can find inadequate funds in your payment Account to pay for an immediate debit we shall inform you by text at the time the direct debit is born to be compensated. We are going to keep attempting to pay the direct debit up until 5pm so that you may have until that time for you to deposit cleared funds into your payment take into account the direct debit become prepared. The written text alerts are free (system costs may use) and there’s totally free for failed re payments. There’s absolutely no account fee that is opening you merely spend the monthly charge ahead of time.

Please see our Overview Box for costs that apply to your card.

How do I check always my balance? Can you send paper statements?

You should check your stability twenty-four hours a day, seven days a week utilizing your account that is online right right here to sign in. You will see your statement online or print for safe keeping. You may also check always your stability by telephoning your account that is personal manager 0871 811 1881 (Calls price 11p per minute, as well as your phone organization’s access fee.), and they’re going to let you know balance and show you any debits that are upcoming your bank account. With us, you can also check your balance by sending a text to 60777 containing the word “BALANCE” if you have registered your mobile phone number. You’ll be charged your network that is standard rate delivering the written text demand to us, and ВЈ0.15 by us for delivering the written text back into you.

Am I able to use if i am one-man shop?

Yes, it is possible to apply whatever your circumstances. We accept applications through the used, self unemployed and employed. If you have had CCJs or defaults in the past as we perform no credit checks*, you can still be accepted for a card one money account even. We’re going to additionally accept applications where the tall Street banking institutions may down have turned you due to bankruptcy etc.

Can you offer account management that is online?

Yes, you’re going to be delivered a password individually that will permit you to get on your very own account management centre 24 hours on a daily basis, seven days a week. Using your web account it will be possible to always check balances and view statements, order a card that is second authorise and amend direct debits, set up and amend standing instructions, pay your bills via our Faster Payment solution, arranged your texting alerts and amend your individual details.

Would you pay interest?

No, we have been struggling to spend interest on any funds credited to us.

Do you provide cheque books?

Card one money does not issue cheque publications for its clients. We discover that nearly all of our clients choose making payments online or by card. Cheques could be deposited but, making use of the supplied giro guide, in almost any Barclays branch.

Can you provide loans and overdrafts?

Not at this time but we have been presently focusing on providing our present account clients facilities that are borrowing.

Can you provide Direct Debits?

Yes we do. All you have to do is provide your bank account details to your business you wish to put up a debit that is direct they are going to care for the remainder. You can easily handle your entire direct debits when you log on your online account.